Salon Policies

For Health and Safety and salon insurance, we cannot have children or pets accompany you to your appointments. We appreciate your compliance and understanding on this matter.

Complaints Policy
Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way. The policy aims to ensure that:

All members of the public know how to feedback to Esthetic Salon/ CF Aesthetics and the process of making a complaint is simple. All our staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the customer informed of the progress. Improved customer relations are built by resolving feedback during the initial stages wherever possible.

All feedback is recorded and monitored so that we learn from feedback and take action to improve services. Complaints can be dealt in person, over email or telephone. Please see our complaints policy.

Patch testing and treatment contra-indications
Please note Esthetic beauty treatments may not be suitable for those with pre excisting medical conditions or during pregnancy. Please check with our reception team prior to booking your treatment. Failure to disclose may result in charges being applied.

For all new clients for hair colour, you will need to come in no later than 48hours before your appointment for a patch test. No booking for this is required.
For all new clients for Lash Lifting, Tinting or Lash Extensions, you will need to come in no later than 48hours before your appointment for a patch test. No booking for this is required.

Cancellations
We require 24hrs notice for all cancellations or for changes to your exsisting bookings. If not, this may result in a charge or affect your future bookings. CF aesthetics cancellation policy is different, this is stated when making a booking online.